BrightHaven Restoration Services - 24/7 Emergency Property Restoration in Connecticut

    Last Updated: 10/26/2025

    Terms of Service for BrightHaven Restoration LLC

    Legal Disclaimer

    1. Introduction

    These Terms of Service ("Terms") govern your access to and use of the consulting and professional services (the "Services") provided by BrightHaven Restoration LLC ("we," "us," or "our"). These Terms constitute a legally binding agreement between you and BrightHaven Restoration LLC. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

    2. Definitions

    "Client," "you," and "your" refer to the individual or entity accessing or using our Services.

    "Deliverables" refers to the work product, reports, analyses, presentations, or other materials we provide to you as part of the Services.

    "Intellectual Property Rights" means all patent rights, copyright rights, moral rights, rights of publicity, trademark rights, trade dress and service mark rights, goodwill, trade secret rights, and other intellectual property rights.

    "Statement of Work" or "SOW" refers to any written document describing the specific Services to be provided, deliverables, timeline, and fees, which may supplement these Terms.

    3. Acceptance of Terms

    By accessing or using our Services, you agree to be bound by these Terms. If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you may not access or use our Services.

    4. Changes to Terms

    We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting a prominent notice on our website or by sending you an email. Your continued use of our Services after any such changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our Services.

    5. Services

    We will provide the Services as described in any applicable Statement of Work or other written agreement between you and BrightHaven Restoration LLC. We will use reasonable skill, care, and diligence in providing the Services in accordance with applicable professional standards.

    We reserve the right to make changes to the methods, processes, or procedures, dates, or other aspects of the Services if we reasonably determine that such changes are necessary or advisable, and provided that such changes do not materially affect the nature or scope of the Services or the fees charged.

    6. Your Responsibilities

    You agree to:

    • Provide timely access to information, personnel, systems, and facilities reasonably necessary for us to perform the Services
    • Make decisions and provide approvals in a timely manner
    • Designate a primary contact with authority to make decisions regarding the Services
    • Pay all fees as set forth in any applicable SOW or invoice
    • Provide feedback on Deliverables within the timeframe specified in any applicable SOW
    • Use the Services and Deliverables in compliance with applicable laws and regulations

    7. Fees and Payment

    You agree to pay all fees specified in any applicable SOW or invoice. Unless otherwise specified:

    • Fees are quoted in USD
    • Payment is due within 15 days of invoice date
    • We may charge interest on late payments at the rate of [PERCENTAGE]% per month
    • Fees do not include taxes, which will be added where applicable
    • Fees do not include reasonable travel and out-of-pocket expenses, which will be billed separately with your prior approval

    If you dispute any portion of an invoice, you agree to pay the undisputed portion and to provide written notice specifying the basis for the dispute within 15 days of the invoice date.

    8. Term and Termination

    These Terms will remain in effect until the completion of the Services or until terminated as provided below.

    Either party may terminate these Terms or any SOW for convenience upon 30 days' written notice to the other party. Upon such termination, you agree to pay for all Services performed and expenses incurred up to the effective date of termination.

    Either party may terminate these Terms or any SOW immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within [NUMBER] days after receiving written notice of the breach.

    Upon termination, all rights and obligations of the parties will cease except for payment obligations for Services performed before termination and the provisions of these Terms that expressly or by their nature survive termination.

    9. Confidentiality

    Each party agrees to maintain the confidentiality of the other party's confidential information, which includes any non-public information disclosed during the provision of Services. Each party agrees to:

    • Use the confidential information only for purposes of performing obligations under these Terms
    • Protect the confidential information using at least the same degree of care used to protect its own confidential information
    • Not disclose the confidential information to any third party without prior written consent, except to employees, agents, or contractors who need to know the information and are bound by similar confidentiality obligations

    These confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party before disclosure; (c) is independently developed by the receiving party without use of the confidential information; or (d) is rightfully received from a third party without restriction.

    These confidentiality obligations will survive termination of these Terms for a period of [NUMBER] years.

    10. Intellectual Property

    Unless otherwise specified in an applicable SOW:

    We own all right, title, and interest in and to any pre-existing materials, methodologies, tools, techniques, processes, know-how, and software that we use in providing the Services.

    Upon receipt of full payment, we grant you a non-exclusive, non-transferable, royalty-free license to use the Deliverables for your internal business purposes only.

    You own all right, title, and interest in and to any materials you provide to us in connection with the Services. You grant us a non-exclusive, non-transferable license to use, reproduce, and modify such materials solely for purposes of providing the Services.

    11. Representations and Warranties

    Each party represents and warrants that:

    • It has the full right, power, and authority to enter into and perform its obligations under these Terms
    • Its performance under these Terms will not violate any applicable law or regulation or any agreement with any third party

    We warrant that the Services will be performed in a professional and workmanlike manner in accordance with generally accepted industry standards.

    EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

    12. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

    13. Indemnification

    You agree to indemnify, defend, and hold harmless BrightHaven Restoration LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from: (a) your use of the Services or Deliverables in violation of these Terms; (b) your violation of any applicable law or regulation; or (c) your violation of any third-party right, including without limitation any intellectual property right.

    BrightHaven Restoration LLC agrees to indemnify, defend, and hold harmless you, your officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from our violation of any third-party intellectual property right in the provision of the Services.

    14. Independent Contractor Relationship

    BrightHaven Restoration LLC is an independent contractor and not your employee, agent, joint venturer, or partner. BrightHaven Restoration LLC has no authority to bind you to any contractual obligation. BrightHaven Restoration LLC is solely responsible for all taxes, withholdings, and other statutory or contractual obligations related to its business, including but not limited to workers' compensation insurance.

    15. Non-Solicitation

    During the term of any SOW and for a period of 1 months thereafter, you agree not to solicit for employment or hire any employee of BrightHaven Restoration LLC who was involved in providing Services, without the prior written consent of BrightHaven Restoration LLC. This provision does not restrict general solicitations of employment not specifically directed at BrightHaven Restoration LLC employees.

    16. Force Majeure

    Neither party will be liable for any delay or failure to perform its obligations under these Terms (except payment obligations) due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics, or disease.

    17. Governing Law

    These Terms shall be governed by and construed in accordance with the laws of the State of [State], without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

    18. Dispute Resolution

    Any disputes arising from these Terms will be resolved through binding arbitration in accordance with the American Arbitration Association rules. You agree to waive any right to a jury trial.

    19. Entire Agreement

    These Terms, together with any applicable SOW, constitute the entire agreement between you and BrightHaven Restoration LLC regarding the provision of Services and supersede all prior or contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter.

    20. Waiver and Severability

    The failure of BrightHaven Restoration LLC to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

    21. Assignment

    You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt to assign or transfer these Terms without such consent will be null and void. We may freely assign or transfer these Terms without restriction.

    22. Notices

    Any notices or other communications permitted or required under these Terms will be in writing and will be delivered by personal delivery, electronic mail, or by certified or registered mail, return receipt requested, to the addresses specified in the applicable SOW or otherwise designated in writing.

    23. Contact Information

    If you have any questions about these Terms, please contact us at [your contact information].

    Last Updated: 2025-10-27

    Regulatory Compliance

    General Data Protection Regulation (GDPR) Compliance

    The following provisions apply to users protected by European Union regulations:

    Data Collection Under GDPR

    In compliance with the General Data Protection Regulation (GDPR), we collect and process your personal data only when we have a lawful basis to do so. This includes processing based on your consent, to fulfill a contract with you, to comply with a legal obligation, to protect your vital interests, to perform a task in the public interest, or for our legitimate interests where those don't override your fundamental rights and freedoms.

    We collect only the minimum data necessary for the purposes specified in this policy. When we request your consent to process your data, you have the right to withdraw that consent at any time.

    Data Processing Under GDPR

    We process personal data in accordance with the principles outlined in the GDPR:

    • Lawfulness, fairness, and transparency: We process data lawfully, fairly, and in a transparent manner.
    • Purpose limitation: We collect data for specified, explicit, and legitimate purposes and do not process it in a manner incompatible with those purposes.
    • Data minimization: We limit data collection to what is necessary for the purposes for which it is processed.
    • Accuracy: We take reasonable steps to ensure personal data is accurate and kept up to date.
    • Storage limitation: We keep data in a form that permits identification only as long as necessary for the purposes of processing.
    • Integrity and confidentiality: We process data in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

    We maintain records of our data processing activities and conduct data protection impact assessments where required by law.

    Your Rights Under GDPR

    If you are located in the European Economic Area (EEA), you have the following rights with respect to your personal data:

    • Right to access: You can request a copy of the personal data we hold about you.
    • Right to rectification: You can request that we correct inaccurate or incomplete data about you.
    • Right to erasure: You can request that we delete your personal data in certain circumstances.
    • Right to restrict processing: You can request that we restrict the processing of your data in certain circumstances.
    • Right to data portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
    • Right to object: You can object to our processing of your personal data in certain circumstances.
    • Rights related to automated decision-making: You can request human intervention in automated decisions that significantly affect you.

    To exercise these rights, please contact us using the "Contact Us" form above. We will respond to your request within 30 days.

    International Data Transfers

    If we transfer your personal data outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data, such as:

    • Transferring to countries deemed by the European Commission to provide adequate protection
    • Using Standard Contractual Clauses approved by the European Commission
    • Adopting Binding Corporate Rules for transfers within our corporate group
    • Where applicable, relying on derogations for specific situations such as your explicit consent or the necessity to perform a contract with you

    You have the right to obtain information about the safeguards we use to transfer your personal data outside the EEA by contacting us using the "Contact Us" form above.

    California Consumer Privacy Act (CCPA) Compliance

    The following provisions apply to users protected by California, United States regulations:

    Information Collection Notice for California Residents

    Under the California Consumer Privacy Act (CCPA), we are required to inform California residents about the categories of personal information we collect and the purposes for which we use this information.

    In the past 12 months, we have collected the following categories of personal information:

    • Identifiers (such as name, email address, IP address)
    • Commercial information (such as products purchased or considered)
    • Internet or other electronic network activity (such as browsing history)
    • Geolocation data
    • Inferences drawn from other personal information

    We use this information for the business and commercial purposes described in our Privacy Policy.

    California Privacy Rights

    If you are a California resident, you have the following rights under the CCPA:

    • Right to know: You can request information about the personal information we have collected about you and how we have used and disclosed it.
    • Right to delete: You can request the deletion of your personal information, subject to certain exceptions.
    • Right to opt-out: You can opt out of the sale of your personal information, if applicable.
    • Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

    To exercise your rights, you can submit a verifiable consumer request by contacting us at [CONTACT_INFORMATION] or through the methods described in our Privacy Policy. You may make a request up to twice within a 12-month period. We will respond to your request within 45 days, with a possible extension of up to 45 additional days when reasonably necessary.

    California Do Not Sell My Personal Information

    Under the CCPA, California residents have the right to opt-out of the sale of their personal information. BrightHaven Restoration LLC does not sell personal information as defined by the CCPA.

    You can opt in to financial incentives by [DESCRIBE OPT-IN PROCESS] and you have the right to withdraw at any time by [DESCRIBE OPT-OUT PROCESS].]

    Additional Terms

    Data Processing Terms

    Scope and Roles

    These Data Processing Terms apply when we process personal data on your behalf in the course of providing our Services. For the purpose of these terms, you are the "Data Controller" and we are the "Data Processor" as those terms are defined in applicable data protection laws.

    These terms supplement our Terms of Service and form a Data Processing Agreement ("DPA") between you and us. In case of any conflict between these Data Processing Terms and the rest of our Terms of Service, these Data Processing Terms shall prevail with respect to the processing of personal data.

    Processing Obligations

    We will:

    • Process personal data only on your documented instructions, including with regard to transfers of personal data to a third country or international organization
    • Ensure that persons authorized to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality
    • Implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing
    • Assist you, taking into account the nature of processing, in responding to requests from data subjects
    • Assist you in ensuring compliance with security, breach notification, impact assessment, and consultation obligations under applicable data protection laws
    • At your choice, delete or return all personal data to you after the end of the provision of services relating to processing
    • Make available to you all information necessary to demonstrate compliance with these obligations and contribute to audits, including inspections, conducted by you or an auditor mandated by you

    Subprocessors

    You provide general authorization for us to engage subprocessors to process personal data on your behalf. 

    We will impose data protection terms on all subprocessors to provide at least the same level of data protection required by these Data Processing Terms.

    Data Transfers

    We will only transfer personal data to countries outside the European Economic Area (EEA) or other protected jurisdictions where appropriate safeguards are in place. These safeguards may include:

    • Adequacy decisions by relevant authorities
    • Standard contractual clauses approved by relevant authorities
    • Binding corporate rules
    • Other valid transfer mechanisms

    Data Breach Notification

    We will notify you without undue delay after becoming aware of a personal data breach affecting the personal data we process on your behalf. Our notification will include, to the extent possible:

    • The nature of the breach
    • The categories and approximate number of data subjects concerned
    • The categories and approximate number of personal data records concerned
    • The likely consequences of the breach
    • The measures taken or proposed to address the breach and mitigate possible adverse effects

    Records of Processing

    We will maintain records of our processing activities as required by applicable data protection laws. Upon your reasonable request, we will make these records available to you to demonstrate our compliance with these Data Processing Terms.

    Accessibility

    Commitment to Accessibility

    We are committed to making our Services accessible to all users, including those with disabilities. We strive to conform to WCAG 2.1 Level AA standards (Web Content Accessibility Guidelines) and applicable laws regarding accessibility.

    Accessibility Features

    Our Services may include the following accessibility features:

    • Text alternatives for non-text content
    • Captions and other alternatives for multimedia
    • Content that can be presented in different ways without losing information
    • Functionality that is available from a keyboard
    • Sufficient time for users to read and use content
    • Content that does not cause seizures or physical reactions
    • Ways to help users navigate and find content
    • Text that is readable and understandable
    • Content that appears and operates in predictable ways
    • Input assistance to help users avoid and correct mistakes
    • Compatibility with current and future user tools

    Third-Party Content

    While we strive to ensure all content on our Services is accessible, we may not have control over all third-party content or applications that may be integrated into our Services. We cannot guarantee that such third-party content will meet all accessibility requirements.

    Feedback and Assistance

    If you experience any difficulty accessing any part of our Services, or if you require assistance or have suggestions for improving accessibility, please contact us using the "Contact Us" link above. We welcome your feedback and are committed to continually improving the accessibility of our Services.